At TeleWellnessMD®, we take pride in providing high-quality patient care and accurate prescription fulfillment. Due to federal and state regulations, we cannot accept returns or issue refunds for any prescription or non-prescription products once they have been dispensed or shipped.
All Sales Are Final
Unfortunately, we cannot issue refunds or accept returns of prescription or wellness products for reuse or resale. All sales are final.
If you believe an error was made in filling your prescription, or if your order was lost or damaged in transit, please contact our patient care team so we can review your case and correct any issue caused on our end.
Important — do not discard anything:
If you suspect an error or temperature issue, do not throw anything away. Take clear photos and contact us immediately:
- The shipping label and outer box
- The insulated mailer or cooler
- All cold packs or gel packs
- The product packaging, vials, and any seals
- Lot number and expiration date labels
Please email photos and your order details to info@telewellnessmd.com within 48 hours of delivery (or within 7 days if the carrier never shows delivery). You can also call (877) 659-6050.
info@telewellnessmd.com
(877) 659-6050
Cold-chain shipping
Most TeleWellnessMD® products ship cold with insulation and gel packs to protect temperature-sensitive medications.
- We typically ship Monday–Thursday to avoid weekend holds
- Refrigerate items immediately upon delivery per the included instructions
- You are responsible for receiving the package at the delivery address provided and for timely retrieval after delivery or a delivery attempt
We are not responsible for spoilage or damage caused by address errors, missed delivery attempts, delayed pickup after carrier delivery, refusal of delivery or failure to store products as directed.
Lost, delayed or “delivered” but not received
- Lost or delayed in transit: If tracking does not update or shows a prolonged delay, contact us. We will open a carrier trace and assist with a replacement or refund when the carrier confirms loss.
- Marked “delivered” but not received: Check all doors, mail areas and with neighbors. Contact the carrier for a GPS delivery scan. We will assist, yet we are not responsible for theft after a valid delivery scan.
Non-prescription items
We do not accept returns on any items due to safety and supply chain integrity. If a non-prescription accessory arrives damaged or incorrect, follow the photo steps above within 48 hours so we can assist.
Address for correspondence:
TeleWellnessMD®
2744 Summerdale Dr
Clearwater, FL 33761