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F.A.Q (26 items)

TeleWellnessMD® is a wellness-focused telemedicine solution.  Wellness healthcare is different from traditional medicine as it maximizes health and prevents disease. TeleWellnessMD® utilizes both prescription and non-prescription therapies to help people improve health and overcome illness or disease through lifestyle changes, such as regular exercise, better nutrition, and sleep.

TeleWellnessMD® is focused on the complementary delivery of wellness care that can directly or indirectly support healthy aging and disease treatment/prevention. TeleWellnessMD® does not consult minors under the age of 18, provide primary care, or manage emergent conditions. Our medical providers can evaluate and prescribe cutting-edge therapies to support several areas of health and wellness.

They include:
  • Vitamin and nutrient deficiencies
  • Hormone imbalance
  • Immune support
  • Athletic performance improvement
  • Brain health
  • Antioxidant support
  • Inflammation reduction
  • Improved sleep quality
  • Anti-aging support
  • Sexual health solutions
  • Energy improvement through metabolic enhancement
  • Natural and wellness support for most medical conditions

TeleWellnessMD® is easy to use! 

First Browse our products: Select the therapies you want. If you need assistance, you can schedule a consultation or speak to our medical support..

If your Rx requires a consultation you will be prompted to schedule a brief consultation. Once your Rx is approved, Access refills from your account dashboard.

We ship your Rx therapies directly to your home. Instant RX tracking is available the moment the prescription leaves the pharmacy.

We take your information privacy and security seriously. Our platform complies with all relevant privacy laws, including HIPAA (Health Insurance Portability and Accountability Act), and we implement strict security protocols to protect your information. We work with security companies to oversee our security measures for double protection. We are HIPAA Certified as well as PCI compliant.

Yes, all prescription medications come from select partner pharmacies located within the United States.  All pharmacies are registered 503A or 503B compounding pharmacies and regulated by the FDA.

TeleWellnessMD® charges a $49.95 annual subscription fee that includes UNLIMITED consultations with our medical providers. This consultation fee is far lower than typical wellness visit fees. We do everything possible to keep these costs to a minimum to pass the savings on to you.

Once you are ready, schedule a consult. You will be asked to update medical data, select therapies you are interested in, and provide the reason for your consult request. Consults are scheduled within a 30-minute timeframe.  Once scheduled, if you opted in to receiving reminders via email or text, you will receive a notification when your appointment is near or when the medical provider is ready.

Example: If you choose one of the spots in the 1:00-1:30p.m. hour block you will receive your consultation call between 1:00pm – 1:30p.m.

Consultations should be completed within 15 minutes, depending on your wellness needs and your familiarity with the therapies. Our doctors try to stay on schedule, as everyone’s time is valuable. If you still have questions at the end of your 15-minute appointment, you can simply schedule another consultation at no cost. We switched to a subscription model to improve access to our providers.

If you have completed a wellness consultation, our medical support team will have added approved therapies to your prescription list. For therapies that have not previously been prescribed to you following a medical consultation, a medical practitioner will review them during business hours. Our goal is to review all prescriptions within a 24-hour window during business hours.

We do not accept any insurance. Medical savings accounts (HSA, HRA, FSA, MSA) may allow you to use your account for payment for wellness products and services; however, you will need to contact your employer or medical savings account administrator for availability. You can manage and print invoices and prescriptions right from your dashboard if required for reimbursement.

We currently provide consultation services in all 50 states. How fast will I receive my prescriptions / What is your shipping policy?

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Don’t wait until you are out before requesting a refill. Remember that all orders are customized prescription drugs created just for you. It usually takes 2-3 days after consultation or request for a refill to fill your prescription before it is shipped. In order to maintain the highest quality, orders are shipped on Mondays, Tuesdays, Wednesdays and Thursday mornings. Refill requests received after noon on Thursday are shipped out on the following Monday. We are experiencing supply chain backlogs on some of the components and will let you know of any delays.

You can select which shipping method you would like if you are interested in faster delivery. Note that some medications must be sent cold; therefore, they will be sent automatically overnight Monday through Thursday. You can track the status of your prescriptions right from your patient dashboard.

Per FDA regulations, prescription medications may not be returned once sent from the pharmacy. If you believe you have received an incorrect or damaged medication, please do not take the medication and contact customer service immediately.  If your medication has arrived damaged, do NOT throw anything away.  Please take pictures of packaging and medication, and call customer service so we can have the correct or replacement therapies sent out. If you received the correct medication and decide you do not want it, we cannot accept any returns and do not offer refunds for this situation.

Yes. Email us at info@telewellnessmd.com or call us at 1-877-659-6050. We have trained wellness advisors standing by to take your call during normal business hours.
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Please visit the FDA’s website here to learn how to dispose of unused medicines.

TeleWellnessMD® medical providers consist of MDs, DOs, and ARNPs that have been trained by our medical staff, who have a combined 40 years of wellness medicine experience. You will be matched with a medical provider that is licensed in your state.

TeleWellnessMD® only offers wellness compounds that can be safely prescribed through a telemedicine format.  TeleWellnessMD® providers are trained on the conditions and therapies that are outlined on our website and can prescribe any of these wellness medications and supplements. They will not prescribe any medications or therapies not provided on telewellnessmd.com.

If you are experiencing a medical emergency, please call 911. We have a dedicated medical support team that is available to answer all prescription related questions. If you are having a potential non-emergent side effect from one of the therapies, please contact our medical support team here.
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TeleWellnessMD ® has partnered with preferred pharmacies with pre-negotiated rates and excellent customer service. The prescription therapies utilized in our protocols are available at these pharmacies. Several of the prescription therapies are proprietary blends that are not available outside of our pharmacy network. If the exact prescription therapy is available at another pharmacy, it is your right to have it filled at any pharmacy of your choice.

No, everyone must create their own account and complete their own wellness consultation with one of our medical providers to receive any prescribed therapies. 

Medication refills do not require a consultation and you can manage all prescription refills from your dashboard. Medical providers understand the importance of continuity of therapy and will provide you with enough refills to last you 5-11 months.

If one of your prescriptions requires a refill or you would like to discuss prescription changes or new therapies, you can schedule a new consult from your dashboard. Each TeleWellnessMD® client will need at least one annual consultation to review health records and renew the annual subscription plan.

All necessary supplies are included with your medication. These supplies commonly include: syringes, alcohol wipes, and bacteriostatic water for reconstitution (if necessary).

Yes, just like any medication therapy, you are allowed to travel with these prescriptions. Unused syringes are allowed when accompanied by an injectable medication. If you are checking a bag, they ask that you declare these items to security officers at the checkpoint for inspection. We recommend that you label medications to facilitate the security process, so keep prescription information if you know you will be traveling.

We do not currently offer auto-refills.  You will need to log into your account and place refill orders as needed. We do provide convenient refill reminders.

Many of our prescriptions are proprietary blends only familiar to our physicians and pharmacies. As a result, we do not accept prescriptions from outside of our physician network.

Yes, we offer a medical prescribing platform called MyPracticeConnect.com in addition to wellness training. Click this link to find out more:

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