Terms and Conditions

  1. Use of the Site. TeleWellnessMD (“TeleWellnessMD”, “we”, “us”, or “our”) operates the website located at telewellnessmd.com and other related websites and mobile applications with links to these Terms and Conditions (collectively, the “Site”). We offer online telewellness services (the “Services”) enabling our members (“Clients”) to report their health and wellness history and engage healthcare professionals (“Wellness Providers”) to obtain wellness services (“Services”). By accessing and using the Site, you agree to be bound by these Terms and Conditions and all other terms and policies that appear on the Site. If you do not wish to be bound by any of these Terms and Conditions, you may not use the Site or the Services.
  2. Healthcare Services.All of the Wellness Providers who deliver Services through TeleWellnessMD are independent professionals solely responsible for the services each provides to you. TeleWellnessMD does not practice medicine or any other licensed profession, and does not interfere with the practice of medicine or any other licensed profession by Wellness Providers, each of whom is responsible for his or her services and compliance with the requirements applicable to his or her profession and license. Neither TeleWellnessMD nor any third parties who promote the Services or provide you with a link to the Service shall be liable for any professional advice you obtain from a Wellness Provider via the Services.
  3. Site Content.None of the Site content (other than information you receive from Wellness Providers) should be considered medical advice or an endorsement, representation or warranty that any particular medication or treatment is safe, appropriate, or effective for you.
  4. Informed Consent. A.Telewellness is the delivery of health care services using interactive audio and video technology, where the patient and the health care professional are not in the same physical location. During your telewellness consultation with a Wellness Provider, details of your health history and personal health information may be discussed with you through the use of interactive video, audio and other telecommunications technology.
    The Telewellness Services you receive from Wellness Providers are not intended to replace a primary care physician relationship.  By agreeing to these Terms and Conditions you are acknowledging that you are required to maintain an established relationship with your primary care physician, including routine checkups. You may form an ongoing consultative relationship with some Wellness Providers.  You should seek emergency help or follow-up care when recommended by a Wellness Provider or when otherwise needed, and continue to consult with your primary care physician and other healthcare professionals as recommended. We may make recommendations for follow up care either through TeleWellnessMD or other healthcare providers. You will have direct access to client support services to follow up with wellness prescription services and processing as needed.  Among the benefits of our Services are improved access to our prescription refill platform, wellness professionals and convenience. However, as with any health service, there are potential risks associated with the use of telewellness. These risks include, but may not be limited to:

    • Although our Wellness Providers prescribe only nutrient, hcg and peptide injectables and may recommend oral supplement products, in rare cases, a lack of full divulgence from you about your health history may result in adverse drug interactions or allergic reactions or other judgment errors;
    • Although the electronic systems we use will incorporate network and software security protocols to protect the privacy and security of health information, in rare instances, security protocols could fail, causing a breach of privacy of personal health information
  1. By accepting these Terms and Conditions, you acknowledge that you understand and agree with the following:
  • You understand that you may expect the anticipated benefits from the use of telewellness in your care, but that no results can be guaranteed or assured.
  • You understand that the laws that protect the privacy and security of health information apply to telewellness, and have received TeleWellnessMD’s Notice of Privacy Practices, which describes these protections in more detail. Electronic communications are directed to your Wellness Provider(s) and their supervisees through a secure, encrypted video interface and electronic health record.
  • TeleWellnessMD is not contracted with any health insurance provider and you are fully responsible for payment of services and prescriptions provide through this platform.
  • Your Wellness Provider may determine that the Services are not appropriate for some or all of your treatment needs, and accordingly may elect not to provide telewellness services to you through the Site.
  • TeleWellnessMD providers will only prescribe items that are listed on the site (products and services) and will not deviate.  If you choose to have your prescription filled at another pharmacy, you will receive a prescription for only pharmaceuticals that are listed on this site, exactly as shown, with 2 refills, and only at the discretion of TeleWellnessMD provider.
  1. With respect to psychotherapy, telewellness Wellness Providers do not provide any mental health services and do not prescribe or adjust any medications related to any mental health treatment you may be undergoing.
  2. You can send messages to your Wellness Provider by contacting your Wellness Advisor directly or contacting TeleWellnessMD Client Services at 1-877-659-6050. Emails or electronic messages to Client Services or your Wellness Advisor may not be returned immediately. If you are experiencing a medical emergency, you should call 911 or go to the nearest emergency room.
    Privacy.TeleWellnessMD complies with the federal health care privacy and security laws and maintain safeguards to protect the security of your health information. Additionally, the information you provide to your Wellness Provider during a wellness consultation is legally confidential, except for certain legal exceptions as more fully described in our Notice of Privacy Practices. We devote considerable effort toward ensuring that your personal information is secure. Information regarding our use of health and other personal information is provided in our Privacy Policy. As part of providing you the Services, we may need to provide you with certain communications, such as appointment reminders, service announcements and administrative messages. These communications are considered part of the Services and your Account. While secure electronic messaging is always preferred to insecure email, under certain circumstances, insecure email communication containing personal health information may take place between you and TeleWellnessMD. TeleWellnessMD cannot ensure the security or confidentiality of messages sent by email. Information relating to your care, including clinical notes and medical records, are stored on secure, encrypted servers maintained by TeleWellnessMD.
  1. User Accounts. When you register on the Site, you are required to create an account (“Account”) by entering your name, email address, password and certain other information collected by TeleWellnessMD (collectively “Account Information”). To create an Account, you must be of legal age to form a binding contract. If you are not of legal age to form a binding contract, you may not register to use our Services. You agree that the Account Information that you provide to us at all times, including during registration and in any information you upload to the Site will be true, accurate, current, and complete. You may not transfer or share your Account password with anyone, or create more than one Account (with the exception of subaccounts established for children of whom you are the parent or legal guardian). You are responsible for maintaining the confidentiality of your Account password and for all activities that occur under your Account. TeleWellnessMD reserves the right to take any and all action, as it deems necessary or reasonable, regarding the security of the Site and your Account Information. In no event and under no circumstances shall TeleWellnessMD be held liable to you for any liabilities or damages resulting from or arising out of your use of the Site, your use of the Account Information or your release of the Account Information to a third party. You may not use anyone else’s account at any time.
  2. Use of the Services by Children.The Services are available for use by children, but the Member for all patients under the age of 18 must be the patient’s parent or legal guardian. If you register as the parent or legal guardian on behalf of a minor, you will be fully responsible for complying with these Terms and Conditions.
  3. Access Rights.We hereby grant to you a limited, non-exclusive, nontransferable right to access the Site and use the Services solely for your personal non-commercial use and only as permitted under these Terms and Conditions and any separate agreements you may have entered into with us (“Access Rights”). We reserve the right, in our sole discretion, to deny or suspend use of the Site or Services to anyone for any reason. You agree that you will not, and will not attempt to: (a) impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity; (b) use the Site or Services to violate any local, state, national or international law; (c) reverse engineer, disassemble, decompile, or translate any software or other components of the Site or Services; (d) distribute viruses or other harmful computer code through the Site or (e) otherwise use the Services or Site in any manner that exceeds the scope of use granted above. In addition, you agree to refrain from abusive language and behavior which could be regarded as inappropriate, or conduct that is unlawful or illegal, when communicating with Wellness Providers through the Site and to refrain from contacting Wellness Providers for telewellness services outside of the Site. TeleWellnessMD is not responsible for any interactions with Wellness Providers that are not conducted through the Site. We strongly recommend that you do not use the Services on public computers. We also recommend that you do not store your Account password through your web browser or other software.
  4. Fees and Purchase Terms.You agree to pay all fees or charges to your Account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. By providing TeleWellnessMD with your credit card number and associated payment information, you agree that TeleWellnessMD is authorized to immediately invoice your account for all fees and charges due and payable to TeleWellnessMD hereunder and that no additional notice or consent is required. If your, employer or agency has arranged with TeleWellnessMD to pay the fee or any portion of the fee, or if the fee is pursuant to some other arrangement with TeleWellnessMD, that fee adjustment will be reflected in the fee that you are ultimately charged. Please check with your employer, or agency to determine if any Services will be reimbursed.  TeleWellnessMD offers no guarantee that you shall receive any such reimbursement. TeleWellnessMD reserves the right to modify or implement a new pricing structure at any time prior to billing you for your initial payment or for future payments due pursuant to these Terms and Conditions. You understand and agree that Consultations are provided in a time block basis (usually within 4 hours), you will be not be refunded this fee if the Wellness Provider is unable to reach you during your scheduled time block or if you do not cancel a scheduled time block at least 24 hours in advance.  You understand that prescription items cannot be returned per FDA Regulations.
  5. The Site and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by the Company, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. These Terms and Conditions permit you to use the Site for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Site except as generally and ordinarily permitted through the Site according to these Terms and Conditions. You must not access or use for any commercial purposes any part of the Site or any services or materials available through the Site.
  6. Certain of the names, logos, and other materials displayed on the Site or in the Services may constitute trademarks, trade names, service marks or logos (“Marks“) of TeleWellnessMD or other entities. You are not authorized to use any such Marks without the express written permission of TeleWellnessMD. Ownership of all such Marks and the goodwill associated therewith remains with us or those other entities.
  7. You may deactivate your Account and end your registration at any time, for any reason by sending an email to you Wellness advisor or clientservices@telewellnessmd.com. TeleWellnessMD may suspend or terminate your use of the Site, your Account and/or registration for any reason at any time. Subject to applicable law, TeleWellnessMD reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the Site pursuant to its internal record retention and/or content destruction policies. After such termination, TeleWellnessMD will have no further obligation to provide the Services, except to the extent we are obligated to provide you access to your wellness-health records or Wellness Providers are required to provide you with continuing care under their applicable legal, ethical and professional obligations to you.
  8. Right to modify.We may at our sole discretion change, add, or delete portions of these Terms and Conditions at any time on a going-forward basis. Continued use of the Site and/or Services following notice of any such changes will indicate your acknowledgement of such changes and agreement to be bound by the revised Terms and Conditions, inclusive of such changes.
  9. DISCLAIMER OF WARRANTIES.You agree that the use of this site and it’s services is at your sole risk. Both the site and services are provide on an “AS IS” and “AS AVAILABLE” basis. TeleWellnessMD expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to any warranties of merchantability, fitness for particular use or purpose, non-infringement, title, operability, condition, value, accuracy of data and system integration. You acknowledge and agree that TeleWellnessMD does not provide medical advice, diagnosis, or treatment, and is strictly a technology platform and infrastructure for connecting patients with independent third party Wellness Providers, including physicians and other Wellness Providers in the TeleWellnessMD network. You acknowledge and agree that the Wellness Providers using the Site are solely responsible for and will have complete authority, responsibility, supervision, and control over the provision of all wellness services, advice, instructions, treatment decisions, and other professional wellness-health care services performed, and that all diagnoses, treatments, procedures, and other professional health care services will be provided and performed exclusively by or under the supervision of Wellness Providers, in their sole discretion, as they deem appropriate.
  10. LIMITATION OF LIABILITY.  You understand that to the extent permitted under applicable law, in no event will TeleWellnessMD or its officers, employees, directors, parents, subsidiaries, affiliates, agents or licensors be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of revenues, profits, goodwill, use, data or other intangible losses arising out of or related to your use of the site or the services, regardless of whether such damages are based on the contract, tort (including negligence and strict liability) warranty, statute or otherwise. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.
  11. You agree to indemnify, defend and hold harmless TeleWellnessMD, its officers, directors, employees, agents, subsidiaries, affiliates, licensors, and suppliers, harmless from and against any claim, actions, demands, liabilities and settlements, including without limitation reasonable legal and accounting fees (“Claims”), resulting from, or alleged to result from, your violation of these terms and conditions. In addition, you agree to indemnify, defend and hold harmless your Wellness Provider(s) from and against any third party Claims resulting from your lack of adherence with the advice or recommendation(s) of such Wellness Provider.
  12. Geographical Restrictions.TeleWellnessMD makes no representation that all products, services and/or material described on the Site, or the Services available through the Site, are appropriate or available for use in locations outside the United States or all territories within the United States.
  13. All providers on the Site hold professional licenses issued by the professional licensing boards in the states where they practice, hold nursing or doctoral degrees in either medicine or osteopathy. You can report a complaint relating to services provided by a Wellness Provider by contacting the professional licensing board in the state where the services were received. In a professional relationship, sexual intimacy is never appropriate and should be reported to the board that licenses, registers, or certifies the licensee. You can find the contact information for each of the state professional licensing boards governing medicine on the Federation of State Medical Boards website at http://www.fsmb.org/state-medical-boards/contacts. Any clinical records created as a result of your use of the Site will be securely maintained by TeleWellnessMD on behalf of your Wellness Provider(s) for a period that is no less than the minimum number of years such records are required to be maintained under state and federal law, and which is typically at least six years.
  14. These Terms and Conditions and your use of the Site shall be governed by the laws of the State of Florida, without giving effect to the principles of conflict of laws. Any dispute arising under or relating in any way to these Terms and Conditions will be resolved exclusively by final and binding arbitration in Clearwater, Florida under the rules of the American Arbitration Association, except that either party may bring a claim related to intellectual property rights, or seek temporary and preliminary specific performance and injunctive relief, in any court of competent jurisdiction, without the posting of bond or other security. The parties agree to the personal and subject matter jurisdiction and venue of the courts located in Clearwater, Florida, for any action related to these Terms and Conditions. You understand that by checking the “agree” box for these Terms and Conditions and/or any other forms presented to you on the Site you are agreeing to these Terms and Conditions and that such action constitutes a legal signature. You agree that we may send to you any privacy or other notices, disclosures, or communications regarding the Services (collectively, “Communications“) through electronic means including but not limited to: (1) by e-mail, using the address that you provided to us during registration, (2) short messaging service (“SMS”) text message to the mobile number you provided us during registration, (3) push notifications on your mobile device or (4) by posting the Communications on the Site. The delivery of any Communications from us is effective when sent by us, regardless of whether you read the Communication when you receive it or whether you actually receive the delivery. You can withdraw your consent to receive Communications by email by canceling or discontinuing your use of the Service. You can opt-out of future Communications through SMS text message by replying “STOP” or by calling TeleWellnessMD client services. No waiver by the Company of any term or condition set forth in these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision. If any provision of these Terms and Conditions is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms and Conditions will continue in full force and effect. TeleWellnessMD devotes considerable effort to optimizing signal strength and diagnosis deficiencies but is not responsible for the internet or data bandwidth and signal of your mobile device. Please report any violations of these Terms and Conditions to clientservices@telewellnessmd.com.